Terms of service

Identity of the company

Wolk is a brand of

Studio 22 BV
Brialmontlei 17
2018 Antwerpen
Belgium
Sales tax identification number: BE 0824 124 767
Email: hello@wolk-antwerp.com

Validity

By purchasing something from the Wolk webshop, the buyer automatically engages in our “Service” and confirms that he/she has read these Terms of Service, including the additional terms and conditions and policies referenced herein and/or available by hyperlink, and agrees with them. These Terms of Service apply to all site users, including, without limitation, users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website after posting any changes constitutes acceptance of those changes.

Online store items

These Terms of Service and any information on the site are the intellectual property of Studio 22 BV and are protected with trademarks. It is not allowed to use products, product photos and/or text from the website for commercial purposes unless written permission has been given by Studio 22 BV. Any infringement may result in legal action.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided without express written permission by us.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

Modifications

The prices indicated on the Wolk Webshop are denominated in euros, include Value Added Tax (VAT), and are exclusive of shipping costs. The shipping costs will be charged separately depending on the buyer's country and are communicated during checkout and here in our Shipping section. The total purchase price due will be indicated when the buyer has indicated his/her customer information, shipping address, and shipping method and can be reviewed before the order is confirmed.

Depending on the country the buyer lives in, it is possible that extra Import Taxes, Custom Fees or possible toll fees can be charged upon arrival of his/her order. For more terms and information on additional charges, please refer to section 7.7.

Delivery, Costs, and extra charges

We do our utmost to ensure the products are delivered as soon as possible at the delivery address the buyer provided with his/her order. Dates of delivery are, therefore, indicative.

Wolk Webshop can never be held responsible if the order is not delivered on time. We are not liable for any loss, liability, damage, cost, or expense arising out of late delivery to the extent permitted by law. Wolk Webshop is not responsible for orders lost by acts of others, unforeseen circumstances, or force majeure.

The orders are shipped with UPS, DPD or DHL express from our warehouse in Belgium (EU). The parcel can be delivered directly to your home, office, or service point. Since delivery attempts are normally done during the day, we recommend using your work address or a service point. Please keep in mind to check the policy of your employer because it can be that he has agreed to drop off without signature. If the package gets lost because of this, it's your responsibility, and not the courier nor Wolk can be held accountable.

You will receive a confirmation email after placing your order with all your delivery details.

When your package leaves the warehouse, you will be notified by de courier by email or SMS about when and where your package will be delivered. If the courier cannot deliver, he will leave a card in your mailbox. Please note we are unable to deliver to post office boxes.

If an order cannot be delivered because of an incorrect address provided by the buyer or if the buyer is absent at the delivery time, then this is entirely the buyer’s responsibility. If the courier cannot deliver to your address because you were absent, your package will be dropped at a service point, and you will have 7 days to collect the shipment. When the package is not collected on time or the address is incorrect, the package will be returned to Wolk. Wolk has the right to charge you for the extra shipping cost of sending the package back.

Shipping costs are calculated based on the products, packaging, and country the buyer lives in. For EU countries, the shipping costs are fixed, and the buyer can check the rates for his/her country in the overview on our Shipping Section or during checkout.

Within the European Union, orders are shipped on DDP (Delivery Duty Paid) basis, meaning that all taxes and duties are included in the final price. Depending on the country the buyer lives in, it is possible that extra Import Taxes, Custom Fees, or possible toll fees can be charged upon arrival of the buyer’s order. In no way can Wolk Webshop be held responsible for compensation of any kind for these additional charges.

Outside the European Union all orders are shipped on a DDU (Delivery Duty Unpaid) basis except for the UK . For more info on the UK taxes, please check here.Your order may therefore be subject to local taxes and import duties, which are levied by your local customs authority or the used shipping carrier. We are unable to calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the destination country and vary between countries. Wolk does not cover any such taxes, duties or related charges.

In case the buyer refuses to pay for these additional charges or fails to pay the entire amount in time for his order to get customs clearance, the order will be returned to Wolk Webshop. In this case, Wolk Webshop reserves the right to refund the amount of the order minus shipping costs and charges of the import taxes for the return. In this case, the buyer will be informed by the customer service of Wolk Webshop with a detailed indication of these import charges.

Returns

Wolk has a 30-day return policy (40 days in December). Any returns must be shipped/postmarked within 30 days of being received. To be eligible for a return, your item must be unused and in the same condition, you received it. It must also be in the original packaging with the labels attached. To complete your return, we require a receipt or proof of purchase. Upon reception of the returned item, we control the goods before processing the refund or exchange. When there are stains on the garments, we will need to charge you a washing fee of 15 euros.

Exceptions

Gift cards are not refundable.

Return Shipping

Within the EU, Return shipping is free. You will automatically receive a shipping label and instructions when you follow the return process on our website. When using our return service, you will be refunded in the event of theft or loss during delivery to our warehouse.

For returns outside the European Union, customers must pay for the return shipping. It is advised that customers outside the EU purchase a DHL return label from us and include the original invoice in the package. This will avoid any customs charges.

(email us @ hello@wolk-antwerp.com)

Check the cost of a return label on our return page.

If customers outside the EU choose to arrange the return shipping themselves, possible taxes, customs charges, and the shipment's insurance are also the customer's responsibility. Please include the original Invoice and mark “returned goods” clearly on the outer packaging of your parcel and, most importantly, ensure that the 'Return Goods' option is ticked on the customs declaration form to prevent any import charges and taxes from being applied.

Exchanges

Within the European Union Wolk offers free exchanges for different sizes or colors within 30 days of your purchase. All exchanges are based on stock availability. Wolk covers both the return shipping cost and the replacement item shipping.

For exchanges from outside the European Union, customers must pay for the return shipping. It is advised that customers outside the EU purchase a DHL return label from us and include the original invoice in the package. This will avoid any customs charges.

(email us @ hello@wolk-antwerp.com)

Check the cost of a return label on our return page.

The exchange items are sent out as soon as the returned goods have been received, processed, and approved.

How to return your purchase?

Within the EU:

1/ REGISTER YOUR RETURN

Go to our return page and enter your postal number and order number, what items you’ll be returning and the reason for your return. In case of exchange, please specify the size and color of the desired replacement item(s). You will then get an email with a pre-paid return label that you can download and print.

2/ PREPARE YOUR PACKAGE

Place the invoice and the item(s) you’d like to return in the original box (or another solid container). Seal it securely with tape and place the return label in a good visual place outside the box.

3/ SEND IT BACK

Depending on your return label, you can call for a pickup or drop it off at your nearest service point.

For any shipping country, pre-paid return slips are only valid when returning from the same country to the order was originally shipped to. Should you return your order from another country than the one it was shipped to, please get in touch with our customer care. Please make sure you return your package within 7 days after you have received the label.

Outside the EU,

customers must pay for the return shipping. It is advised that customers outside the EU purchase a DHL return label from us and include the original invoice in the package. This will avoid any customs charges.

(email us @ hello@wolk-antwerp.com)

Check the cost of a return label on our return page.

The exchange items are sent out as soon as the returned goods have been received, processed, and approved.

Refunds

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.
If, after a return, your order value drops below the free shipping condition, then we will not refund the initial shipping cost.

If you haven’t received a refund, check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, don't hesitate to get in touch with us at orders@wolk-antwerp.com.

Collected information

If the buyer places an order on the Wolk webshop, his/her data will be included in the customer base of Wolk. The contact information the buyer provided is necessary to process and complete his/her order. The transmission of incorrect or false identity information is considered a breach of these Terms and Conditions. The buyer’s data is protected and will not be passed on to third parties except those necessary to complete the order and the database of Shopify in the US.

Privacy

We respect the privacy rights of our visitors and recognize the importance of protecting your personal information. We have adopted a Privacy Policy that guides how we collect, store and use the information you provide.

The personal information you forward to Wolk will only be used to fulfill orders, keep you up to date and assure you of the best service. Wolk will not allow third parties to see or use your details without your consent. You have the right to view your details upon request. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. If you wish to end your subscription to our newsletter, please click “Unsubscribe” in the email footer or email hello@wolk-antwerp.com.

Cookies

Cookies are used on the site to improve your experience. As you navigate our site, your preferences are remembered through the temporary use of “session” cookies. Cookies enable our systems to gather information about your browser and monitor your navigational patterns while browsing the site. Site users have the option to accept or disable cookies through their browsers, as well as be notified when a cookie is to be activated. This enables you to reject usage of this cookie or erase the cookie at the end of your visit. If you choose to disable or erase cookies, your user experience may be limited.

Products or services

Wolk has made every effort to display as accurately as possible the colors and images of our products that appear in the Wolk. We cannot guarantee that the display of any color on the buyer’s computer monitor will be accurate.

Accuracy of billing and account information

Wolk reserves the right to refuse any order the buyer places with us, and we may, in our sole discretion, limit or cancel quantities purchased per person, per household, or order if we believe that the order placed by the buyer or someone using the name of the buyer is considered fraudulent. Therefore, we use Shopify’s built-in Risk Analysis tool to check the buyer’s billing information details using certain parameters. These restrictions may include orders placed by or under the same customer account, credit card, and/or orders using the same billing and/or shipping address. In the event that Wolk changes or cancels an order, we attempt to notify the buyer by contacting the email and/or billing address/phone number provided when the order was made. Wolk reserves the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

The buyer agrees to provide current, complete, and accurate purchase and account information for all purchases made on the Wolk. The buyer agrees to promptly update his/her account and other information so that we can complete the buyer’s transactions and contact you as needed.
Payment

At the moment, Wolk supports the following Payment options:

PayPal
Credit Card: Visa, Mastercard
iDeal, Bancontact/Mister Cash
Sofort
Carte Bancaire

Wolk Gift Cards

The buyer’s order will be sent once Wolk receives the full payment.

Wolk is in no way responsible for any credit card fraud or identity theft of their respective holder. We reserve the right to cancel the buyer’s order and his/her payment if we detect a high risk of fraud, as indicated by Shopify's risk analysis.

Gift Cards/Discount Codes

Gift Cards are valid 2 years after the purchase date of the Gift Card.

The validity and value of a Gift Card or discount voucher purchased or granted in the Wolk webshop is always mentioned on the Gift Card.

In case of Fraud, attempt to swindle/scam, or presumption of other illegal activities through the use of Gift Cards or discount vouchers, or when using the vouchers in the Wolk, we reserve the right to cancel the buyer's order, demand another payment method and/or delete his/her account from the Wolk.

The amount of a Gift card can never be refunded on any other payment method or paid in cash.

Errors, inaccuracies, and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. Wolk reserves the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or related website is inaccurate without prior notice (including after the buyer has submitted his/her order).

Wolk has made every effort to display as accurately as possible the colors and images of our products that appear at the Wolk. We cannot guarantee that the buyer’s computer monitor's display of any color will be accurate.

Force Majeure

Studio 22 BV cannot be held liable for non-compliance with the Service due to force majeure.

“Force Majeure Event” shall mean any of the following, the occurrence of which makes the performance of the Service impossible, impracticable or unsafe: an act of God (including without limitation earthquake), inevitable accident, fire, strike or other labor dispute, war or threat of war, the act of a public enemy, the act of terrorism or threats thereof, riot or civil commotion, national state of emergency, enactment, rule, order or act of any government or governmental instrumentality, failure of technical facilities, epidemic (including a health epidemic), interruption in, or substantial delay or failure of, technical facilities, or failure or substantial delay of necessary transportation services, or any other event or condition beyond Wolk reasonable control, as applicable.

Governing law

These Terms of Service and any separate agreements whereby Wolk provides the buyer Services shall be governed by and construed following the laws of Belgium, but to the express exclusion of the applicability of the provisions of the United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980. In case of any dispute arising out of this agreement, the case shall be submitted to the exclusive jurisdiction of the Antwerp District Court.

Changes to terms of service

The buyer can review the most current version of the Terms of Service at any time on this page.

Wolk reserves the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is the buyer’s responsibility to check our website periodically for changes. The buyer’s continued use of or access to our website or the Service after posting any changes to these Terms of Service constitutes acceptance of those changes.

The invalidity or unenforceability of any particular provision of these Terms do not affect the other provisions hereof, and these terms shall be construed in all respects as if such invalid or unenforceable provision were omitted or modified by a court of competent jurisdiction in such a way as to make it valid and enforceable.

Last update: February 2023